Frequently asked questions

Who can enter?

Residents of England and Wales only; aged 18+.


How do I enter the promotion?

Scan the QR code or go to www.pravhacashback.co.uk, register and upload an image of your receipt to claim your free pint and for a chance to win 1 of 55 experience vouchers in a final prize draw.


Can I enter the promotion more than once?

No, only one entry per person is permitted. Anyone claiming more frequently will be disqualified.


When does the promotion run?

The promotion opens on the 19th of August 2024 and closes on the 21st of October 2024. Please note that there are 3,116 free pints to be claimed. In the event that the cashback limit is reached, entry to the Prize Draw shall continue until the end of the Promotion Period.


How long before the cashback is transferred to my account?

Please allow 14 days for delivery from receipt of a valid claim email in your inbox.


What if the money hasn’t arrived in my account after this period?

If a receipt is deemed to be invalid, you will receive an email explaining why. If you have received a successful validation email but your money has not arrived within 14 days from the receipt of such email, please contact pravha@promotioncustomerservices.com to resolve your claim.


Do both pints purchased need to be Pravha in order to receive my cashback?

Yes. Claims are only valid with the purchase of either two pints or half pints of Pravha.


What happens if I lost my receipt before making my claim?

Unfortunately, a valid receipt is required in order to claim your cashback.


I’ve submitted a picture of my receipt, but it is unable to be verified.

Make sure to take your image in good lighting with clear view of the receipt. The product name and price will need to be clearly visible.


What can I win?

In addition to redeeming a free pint (with the purchase of 2) you will be entered into the draw to win 1 of 55 experience vouchers.

Experience vouchers to be won include one of the following:

  1. 5 x £500 Virgin Experience Days Experience eGift cards
  2. 50 x £200 Ticketmaster Entertainment eGift cards

When will the prize draw take place?

Within 5 working days of the close date of the promotion.


How do I find out if I have won?

The winner will be contacted via email 5 working days after the close date of the promotion.


I’ve won an experience voucher; how do I claim my prize?

Once the winner has been contacted, you will have 14 days to confirm your acceptance via email and provide confirmation of identity and eligibility.


I’ve won but I can’t make it. Can I transfer my prize to another person or exchange the prize for something else?

Prizes cannot be exchanged, transferred or resold with no prize alternatives available.